Privacy Policy cikgu888 – Protecting Your Personal Data Is Our Priority

1Introduction

Cikgu888 (hereinafter referred to as "we", "the platform", or "cikgu888") respects the privacy of every individual who uses our services. This Privacy Policy is established to provide full transparency on how we handle your personal information.

As an online entertainment platform that operates with user trust as our top priority, we recognise that privacy is more than a legal obligation – it is the foundation of the lasting relationship we build with our Malaysian player community. Since our establishment in 2018, cikgu888 has been consistent in ensuring that users' personal information is handled with the utmost respect and responsibility.

This policy clearly explains what information we collect, why we need it, how it is used, and the rights you hold as a user. If at any time you have questions about your privacy at cikgu888, our team is ready to assist through the available support channels.

2Information We Collect

Cikgu888 collects your personal information through several means depending on how you interact with our platform. The following are the categories of information collected:

A. Information you provide directly:

• Registration information: Full name, date of birth, identity card or passport number, email address, phone number, and residential address.
• KYC verification documents: Copies of your identity card, passport, or driving licence for identity and age verification purposes.
• Financial information: Bank account or digital wallet details you register for deposit and withdrawal purposes.
• Support communications: Chat records with the cikgu888 customer support team are kept for reference and service improvement purposes.

B. Information collected automatically:

• Login data: IP address, device type, operating system, browser, and session timestamps.
• Gaming activity data: Betting records, wins, losses, and playing patterns are retained for security and account support purposes.
• Cookie data: Session information and user preferences stored on your device.

3How We Use Your Data

Every piece of information we collect has a clear and defined purpose. cikgu888 does not use your data for purposes unrelated to operating the platform or serving you.

• Account management: Creates, verifies, and maintains your user account, including any required KYC processes.
• Transaction processing: Processes deposits, withdrawals, and any financial transactions you make through the platform.
• Platform security: Detects and prevents fraud, money laundering, multiple account use, and other prohibited activities.
• Customer support: Provides effective assistance when you contact our support team.
• Platform improvements: Analyzes usage patterns to improve the user experience and develop new features.
• Legal compliance: Meets the reporting and compliance requirements set out by applicable laws.
• Marketing communications: Sends information about promotions and new offers — only where you have given your consent.

Cikgu888 does not make automated decisions that have a material impact on you based solely on data profiling without appropriate human review.

4Sharing Information with Third Parties

Cikgu888 handles your personal data with strict care. We does not sell, rent, or trade your information to any external party for commercial purposes.

However, under the following limited circumstances, your data may be shared with certain parties:

• Payment service providers: Transaction information is shared with payment processors (DuitNow, FPX, banks) to facilitate your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game providers: Game session data may be shared with third-party game providers to ensure a seamless gaming experience. Data shared is minimal and limited to technical requirements.
• Legal authority: Where required by court order, anti-money laundering legislation, or a directive from a lawful authority, cikgu888 will comply with the relevant disclosure requirements.
• Independent auditors: In the context of security or compliance audits, required information may be disclosed to accredited auditors bound by confidentiality agreements.

5Personal Data Security

Cikgu888 continuously invests in security infrastructure to ensure your personal data is protected at all times. The technical and operational security measures we employ include:

• Data encryption in transit: All communications between your browser and cikgu888 servers are encrypted using TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as financial information and KYC documents are encrypted in the database using AES-256 encryption algorithms.
• Two-factor authentication (2FA): 2FA is available for all accounts to add an extra layer of protection against unauthorised access.
• Continuous monitoring: Active 24/7 security monitoring to detect any suspicious activity or unauthorised access attempts.
• Internal access controls: Only authorized personnel with a legitimate work need may access user data, and all access is logged for audit purposes.
• Regular security testing: Penetration testing and security audits are conducted periodically by independent third parties.

While cikgu888 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your login credentials safe.

6Cookies & Tracking Technologies

Cikgu888 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device.

• Session cookies: Used to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
• Preference cookies: Stores language settings, display preferences, and other choices to deliver a more personalized experience.
• Security cookies: Helps detect unusual activity and protect your account from unauthorized access.
• Analytics cookies: Collects anonymized data on how users interact with the platform for technical improvement purposes.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some parts of the cikgu888 platform.

7Data Retention Period

Cikgu888 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. The following are general data retention guidelines:

• Active account data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with tax and anti-money laundering legal requirements.
• KYC documents: Retained for the period specified by applicable legal requirements, typically between 5 and 7 years.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Marketing data (with consent): Retained until you withdraw consent or close your account.

Once the retention period expires or you submit an eligible deletion request, cikgu888 will securely delete or anonymize the data using recognized methods.

8Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 and cikgu888's policies, you have the following rights regarding your personal data:

9Children's Data

Cikgu888 strictly does not permit individuals under the age of 18 from using our platform. We do not knowingly collect or store personal information of minors.

Should we find that personal data of a minor has been collected inadvertently, we will immediately take steps to delete that information and close the associated account.

Parents or guardians who believe their child has registered an account at cikgu888 are urged to contact our support team immediately through the available channels.

10Amendments to the Privacy Policy

Cikgu888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or the technologies we use.

When significant changes are made to this policy, we will notify you through the following means:

• In-platform notifications during your next login session.
• Emailed to the address registered on your account at least 14 days before the changes take effect.
• Updates the "Last Updated" date displayed at the top of this document.

Continued use of the cikgu888 platform after an amendment notice is considered acceptance of the updated terms. If you do not agree with the changes, please contact us to discuss your options or to close your account.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise any of your privacy rights, the cikgu888 team is here to help:

• Live Chat 24/7: The fastest channel for immediate assistance – available via the chat icon on the platform.
• Privacy email: [email protected] – for specific inquiries relating to personal data and privacy rights.
• General support: [email protected] – for general inquiries about the platform.

All privacy inquiries are handled with complete confidentiality by our Data Protection Officer. We are committed to responding within 5 business days for written inquiries.